The new software will allow for more automated payment options, such as pay by phone, and 24-hour online access to view real time account information.  The software also brings about efficiencies in customer, account and usage tracking and analysis.  In order to take advantage of all these new tools it was necessary to change the structure of the customer and account numbers.

So, in addition to the previously mentioned new payment and account access options, City of Auburn customers will notice a change in the appearance of the bills received, which will indicate a new customer number.

Beginning with bills due in February 2013, AWWB customers will need to use the NEW customer number that will be provided both in a subsequent letter and on your new bill in order to access the utility billing account information.

Please note that although the customer number and the appearance of the monthly billing statement will change, all current usage information, historical data usage information and any other general information will remain the same.

Should you have any questions concerning this change please call the Utility Billing Office of the Finance Department at 501-3050.