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    1. Finance
    2. Utility Billing
    Finance

    Bailey-Alexander Complex

    1501 W Samford Ave

    Customer Service Rep.

    Below is a list of available forms provided for your convenience by the Water Works Board of the City of Auburn. Some forms are available to be submitted directly from the web. These forms allow you to complete them online and submit them electronically to a Utility Billing Customer Service representative. If you prefer to print the form, hand write the information and submit the form by fax or email, please click the link to the static PDF forms. Your submitted form will be processed in a timely manner. Should you have any questions and/or concerns you may contact the Utility Billing Office: 1501 West Samford Avenue | Phone (334) 501-3050, option 4 | serviceorders@auburnalabama.org.

    New Customers

    New Account Activation Request (Residential) Web PDF
    New Account Activation Request (Commercial) Web PDF
    Request to Pull Irrigation Meter PDF
    Request to Set Meter Web PDF
    Garbage only Request (Info Packet) Web PDF

    Existing Customers

    UBO Bank Draft Application PDF
    High Bill Adjustment Request PDF
    Request for Updated Customer Information Web PDF
    Services Transfer Web PDF

    Account Closure

    Account Deactivation Web PDF
    Request for Deposit and Account Transfer in Case of Death PDF