Tours and Public Education

The Emergency Communications Center offers community education in the form of 911 Center tours and group presentations. Tours will include viewing the different computerized systems utilized in 911 call processing including multiple types of calls in progress and the different phases of call receipt, dispatch, investigation, and resolution.

Individuals or groups of 20 or less may schedule a tour of the 911 Center from 8am to 4pm, Monday through Friday. A 24-hour notice is requested and all visitors must sign a visitors' log.

Communications personnel are available to provide 911 education presentations to citizen groups. These presentations include topics such as the history of 911 in the City of Auburn, when to use 911, what to expect when you call 911, wireless and VOIP calls, how we operate and training standards.

For more information or to schedule a tour or presentation, please contact Public Safety Telecommunicator Administrator Charlsie Little at (334) 501-3101.

Interesting Facts

• The average 911 call is answered within 3 seconds.

• The average non-emergency call is answered within 3 seconds.

• The 911 Center handles approximately 11,829 telephone calls per month.

• 57% of telephone calls are received on non-emergency lines.

• 94% of all 911 calls received are from a cell phone.

• The City of Auburn established 911 as the emergency number in 1988.

• The first 911 call made in the United States was made in Haleyville, Alabama in 1968.