Tours and Public Education

  1. Public Safety
  2. Emergency Management & Communications

Public Safety

141 N Ross St, STE A

  1. Email: [email protected]
  2. Phone: (334) 501-3110
  3. Hours:  M-F: 8AM-5PM

Robin G. Rich

Communications Manager

  1. Phone: (334) 501-3101
  2. Email: [email protected]

The Emergency Communications Section offers community education in the form of 911 Center tours and group presentations. Individuals or groups of 20 or less may schedule a tour of the 911 Center. Tours will include viewing of the different computerized systems utilized in 911 call processing. Tour participants will be able to observe multiple types of calls in progress; including, the different phases of call receipt, dispatch, investigation, and resolution. Tours can be scheduled from 8am to 4pm, Monday through Friday. A 24-hour notice is requested and all visitors must sign a visitors' log. Communications personnel are available to provide 911 education presentations to citizen groups. These presentations include topics such as the history of 911 in the City of Auburn, when to use 911, what to expect when you call 911, wireless and VOIP calls, how we operate, and training standards. For more information or to schedule a tour or presentation, please contact Communications Manager Robin Rich at (334) 501-3101.