Utility Billing Office

In early March 2019, the Water Works Board of the City of Auburn Utility Billing Office (AWWB) will temporarily relocate to the Auburn Center for Developing Industries (ACDI) building located at 1500 Pumphrey Avenue, Suite A.

Bailey-Alexander Complex

1501 W Samford Ave

  1. Fax: (334) 501-7292
  2. Hours:  M-F: 7:30AM-4:30PM

Customer Service Rep.

  1. Phone: (334) 501-3050
  2. Email: serviceorders@auburnalabama.org

About us

The Utility Billing Office (UBO) is committed to providing excellent customer service through accurate and timely billing, equitable collections, and the fulfillment of customers' requests for utilities services and information.


Current Rates Utility Information F.A.Q.